RAKS Building Supply, a lumber yard and hardware store company with multiple locations in New Mexico, works closely with contractors and homeowners as they make improvements to their homes. They had been using Shift4 as their gateway, securing their customers’ transactions with Shift4’s payment security technologies like tokenization and PCI-validated point-to-point encryption.
Shift4’s integration with Epicor’s BisTrack point-of-sale software led them to Shift4 originally. Having a compatible integration with BisTrack was the biggest selling point, which allowed them to save time and prevented the frustration of seeking out and integrating a new system.
Operational Improvements
They decided to go beyond Shift4’s gateway-only solution and deployed their end-to-end payment processing ecosystem, which delivers all the hardware, software, and third-party integrations that RAKS needed to accept transactions — all from a single source and at a lower cost. This is their first experience implementing an integrated payment approach for their business, and they have been thrilled with the difference that it has made to their day-to-day operations as well as their bottom line.
Favorite Features and Improvements
- Lighthouse Transaction Manager
- Universal Transaction Gateway
- Quicker and More Efficient Reconciliation
- Card on File with Tokenization
- Monthly Cost Savings
- Accepting Contractor Payments Over the Phone
Benefits of Shift4’s End-to-End Solution
Typically, when a business wants to set up a payment processing system, they need to work with a different vendor for each of the components: point of sale, gateway, devices, key injection, processor, etc. This — by design, unfortunately — often leads to a drawn-out process with a lot of room for complications, miscommunication, delays, and unexpected costs.
Instead, Shift4 has rethought this entire process, delivering all these pieces together — from a single source. By cutting the multiple vendors out of the equation, what used to be an implementation of weeks or months now takes only days. What’s more, it comes as a complete, cohesive solution with components that are already designed to work seamlessly together.
As RAKS made the transition from piece-meal payments to Shift4’s fully integrated, connected ecosystem, their installation and implementation process went quickly and smoothly. Since everything was coming directly from Shift4, they didn’t have to worry about any of the hardware or software being incompatible. Plus, Shift4’s comprehensive Installations and Support teams were able to assist with every component.
“Shift4’s staff was helpful and available to address questions or concerns. It has also proven to be very user-friendly. The change has been an improvement for our company.”